How we provide support
FAQs
Professional services
Status page

As an unmanaged platform FlexiScale keeps customers up-to-date via its status page and FAQs as well as offering the following support for customers on the use of the infrastructure as a service.

Phone support

0870 050 0080 or +44 (0) 1506 606 000
From 9:00 to 5:30 UK GMT/BST Mon - Thurs
From 9:00 to 4:30 UK GMT/BST Friday

Online Customer Support Ticket OR email

support@flexiscale.com or https://cp.flexiscale.com/login.php
email tickets will be responded to in 1 business day (SLA) but we normally aim for 2-4hr (business hours).

24x7 Emergency helpline

Our extensive monitoring will detect critical events immediately and alert our support engineers usually before the customer is aware of any problem. This emergency number is provided subject to status.

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	Home Support & Services How we provide support How we provide support FAQs Professional services Status page As an unmanaged platform FlexiScale keeps customers up-to-date via its status page and FAQs as well as offering the following support for customers on the use of the infrastructure as a service. Phone support 0870 050 0080 or +44 (0) 1506 606 000 From 9:00 to 5:30 UK GMT/BST Mon - Thurs From 9:00 to 4:30 UK GMT/BST Friday Online Customer Support Ticket OR email support@flexiscale.com or https://cp.flexiscale.com/login.php email tickets will be responded to in 1 business day (SLA) but we normally aim for 2-4hr (business hours). 24x7 Emergency helpline Our extensive monitoring will detect critical events immediately and alert our support engineers usually before the customer is aware of any problem. This emergency number is provided subject to status.